Last Updated: 12th August 2026
Privacy Policy
for rotex.my™
RB Dinamik Insure PLT
1. Introduction
RB Dinamik Insure PLT (“we”, “our”, “us”) operates rotex.my™, a digital platform that enables customers to obtain quotations, renew motor insurance/takaful, request assistance, and communicate with our agency. We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA).
By using rotex.my™, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect and process the following categories of personal data:
Full name, IC number, date of birth
Contact details (email, phone number, address)
Vehicle details (plate number, model, year, NCD, coverage history)
Policy details (insurer, expiry date, add-ons, claims history)
Payment-related information (handled securely by third‑party payment providers)
Communications sent through WhatsApp, email, or web forms
Technical data (IP address, browser type, device information, cookies)
3. How We Use Your Information
Your data is used for purposes including:
Providing quotations and processing insurance/takaful renewals
Verifying your identity and policy details
Communicating updates, reminders, and support
Issuing cover notes, policy documents, and receipts
Improving our digital platform and customer experience
Complying with regulatory requirements (BNM, PIAM, MTA, insurers)
We do not sell or rent your personal data to any third party.
4. Disclosure of Information
We may share your information only with:
Our principal insurers/takaful operators (ETIQA General Takaful Berhad, Takaful IKHLAS General Berhad)
Government agencies (JPJ, MyEG, regulatory bodies) when required
Payment gateway providers
IT service providers supporting our platform
Any party you have authorised us to disclose information to
We will only disclose information when necessary and in compliance with PDPA.
5. Data Security
We implement reasonable technical and organisational measures to protect your data, including:
Encrypted data transmission (SSL)
Secure servers hosted by reputable providers
Restricted internal access
Regular system monitoring
However, no online system is completely risk‑free. You are encouraged to keep your login credentials secure.
6. Data Retention
We retain your information only as long as necessary to:
Provide services
Fulfil legal obligations
Maintain business records
Support future renewals
When data is no longer required, it will be securely deleted.
7. Cookies
rotex.my™ uses cookies to improve user experience, including:
Session management
Traffic analytics
Personalised content
You may disable cookies in your browser settings, but some features may not function properly.
8. Your Rights Under PDPA
You may request:
Access to your personal data
Correction of inaccurate data
Withdrawal of consent (may affect service delivery)
Requests can be sent to: 📧 mail@rotex.my
9. Changes to This Policy
We may update this Privacy Policy from time to time.
Your continued use of rotex.my™ indicates acceptance of any changes.
10. Contact Us
RB Dinamik Insure PLT
Tingkat 7 Menara Arina Uniti
Jalan Raja Muda Abdul Aziz Kampong Bharu
50300 KUALA LUMPUR
📱 WhatsApp: @rotex.my
📧 Email: mail@rotex.my